Salesforce
Salesforce Platform Developer
(60 hours)
Salesforce Administration
(50 hours)
Salesforce Platform Developer
Course Topics
(Exam Code: CRT-450–Salesforce Platform Developer Certification)
1. Introduction to Cloud Computing
Cloud Computing
Cloud Deployment Model
Cloud Service Model
2. Salesforce CRM Basic
CRM overview
Single Tenant Architecture
Multi-Tenant Architecture
Salesforce Products
3. Salesforce Environments
Force.com
Production Environment
Development Environment
Testing Environment
4. Data Modelling
Database & Objects
Applications
Tabs
Fields
Relationships to objects
Master-Detail relationship
Lookup relationship
Validation rules
Picklist and Global picklists
Filed Dependency
Roll-up Summary
Schema builder
5. Salesforce Object Search Language
Overview of SOSL
SOSL Syntax
Retrieve data from Multiple objects
6. Salesforce Object Query Language
Overview of SOQL
Relationship of Object in SOQL
Retrieve Object Data using SOQL
Aggregate Functions
Dynamic SOQL bind variables
7. Apex Development
Apex Trigger
Trigger Context Variables
Types of Triggers
Best Practice of Triggers
Apex Classes
8. Salesforce Governor Limits
Overview Governor limits
Important Limits Methods
Implication of Governor Limits
9. Save Order of Execution
Data Save Order Execution
10. Batch Apex
Bulk Data Transaction
11. Database Class
DML statement vs Database Class Methods
Database.insert method
Database.update method
12. Lightning Web Components
Overview of Salesforce DX
Project setup through Salesforce CLI
Custom LWC component
13. Lighting Aura Components
Overview of Aura framework
Components of Aura framework
14. Visual Force Pages
Overview of Visualforce pages
Visualforce Tags
Salesforce Administration
Course Topics for
(Exam Code: CRT-101 –Salesforce Administrator Certification)
1. Introduction to Cloud Computing
Cloud Computing
Cloud Deployment Model
Cloud Service Model
2. Salesforce CRM Basic
CRM overview
Single Tenant Architecture
Multi-Tenant Architecture
Salesforce Products
3. Salesforce Environments
Force.com
Production Environment
Development Environment
Testing Environment
4. Data Modelling
Database & Objects
Applications
Tabs
Fields
Relationships to objects
Master-Detail relationship
Lookup relationship
Validation rules
Picklist and Global picklists
Filed Dependency
Roll-up Summary
Schema builder
5. UI Customization
Page Layout
Compact Layout
Global Actions
List Views
Record types
6. Data Management
Data Import
Data Export
Record Id
External Id
7. Data Security
Level of Data Access
Organization Level
Manage Password Policies
Profile Level
Permission Set
Login access by IP Address and Time
Field Level
Record Level
Organization Wide Default
Role Hierarchy
Sharing Rules
Manually Sharing
8. Process Automations
Workflow
Approval Process
Flow Builder
9. Sales Cloud
Campaign Management
Lead Management
Account Management
Contact Management
Opportunity Management
Product and Pricebook
Lead Assignment rules
10. Service Cloud
Activity Management
Case Management
Support Process and Auto Response Rule
Web to case Assignment Rule
Email to Case
Escalation Rule
Solution Management
Knowledge
11. Report and Dashboard
Reports
Dashboards
12. Auditing and Monitoring
Record modifications
Login History
Field Tracking History
Setup Audit Trail
Security Health check
Storage Usage